General FAQ
1. What are the minimum system requirements to run AudBase?
AudBase takes very little resources to run, each record is approximately 8KB. Click here to view the minimum system requirements
2. How does the licensing work?
AudBase is licensed on a concurrent-use basis. The Network package includes the server license and two concurrent user licenses. With this setup, AudBase can be installed on as many workstations as needed, but only two users may access the system simultaneously. Additional concurrent licenses can be purchased at any time.
3. Is there a limit to the number of concurrent licenses I can buy?
Absolutely not. You can have as many concurrent users as your workflow requires. Our largest customers operate with over 80 licenses in daily use.
4. Are there any recurring costs associated with AudBase?
The only recurring cost is for support.
Support packages include unlimited phone and remote assistance (where available) and are most often used for:
Training for new or existing users
Loading and configuring AudBase on new or replacement workstations
Assistance with search queries and report setup
Support also includes access to all software updates and new releases of AudBase.
On-site support can be arranged for an additional fee if preferred.
5. Is AudBase ok to run in a Wide Area Network (WAN) and on a VPC?
Yes. AudBase is built on the 4D database platform, which has proven to be extremely stable across all network environments.
Your audiometric data can be securely accessed across multiple facilities - anywhere with a broadband connection to the server.
AudBase also performs reliably in virtualized server environments.
6. What audiometric equipment is compatible with AudBase?
AudBase supports direct data transfer from leading manufacturers and connected software suites:
Grason-Stadler (GSI) : e.g., AudioStar Pro, TympStar Pro, Pello, Corti (OAE), GSI-61, GSI-39, TympStar.
Interacoustics : via Affinity/Equinox Suite, Titan/OAE Suite, and Diagnostic Suite for devices such as Affinity, Equinox, Titan, AC40/AC440/AD629, AA222, LYRA.
Natus / Otometrics (OTOSuite) : including Astera (1 & 2), Zodiac (1 & 2), Capella (DP OAE), Path BioLogic AudX (OAE), Aurical, and Conera.
Maico : EasyTymp, EroScan (OAE), MA27, MA42, TouchTymp via Maico Sessions or direct connection.
We continue to expand support and are actively working toward broader coverage of additional modalities (e.g., ABR and Real Ear) in upcoming releases.
7. Is AudBase compatible with Noah?
Yes. AudBase is compatible with Noah 4.4 or greater.
Integration allows you to send patient demographics and audiogram data directly to NOAH with one click.
Contact us by phone or email for a demo or pricing information for the NOAH add-on.
8. How secure is AudBase?
[Click here to view the AudBase Security Overview.]
Application How-To Documents
Please visit our knowledge base here for how-to’s and other helpful articles.
Interface FAQ
1. Do you have specifications or white papers for AudBase customized interfaces?
Yes. We can provide general information about how AudBase integrates with various EHR systems. However, our approach is a bit different — instead of offering a single predefined interface, we design integrations based on your specific requirements. This ensures the final product works exactly as you need it to, within your environment.
2. What is the anticipated Return on Investment (ROI) for a customized interface?
For a custom ROI based on your clinic workload, feel free to contact us at sales@audbase.com
3. Do you have any reference sites who have implemented customized AudBase interfaces or "Out of the Box" solutions?
Yes, we certainly do. Please give us a call or email and we will provide reference sites that will be comparable to the scope of project you are interested in.
4. What is the typical clinic workflow when using a custom interface?
The benefit of choosing a completely customized interface is that, as the client, you can define and streamline the workflow of your clinic. Although there is variability in how our current users define workflow, a sample EMR integration workflow document can be viewed here.
5. What fees are associated with a customized interface?
- If you are a new customer without AudBase in place, your costs would involve:
- AudBase software, installation, training, and support
- Customized inbound and outbound interface
- Option for customized audiometric report
Every quote is designed based on the clinic requirements, number of sites, number of users, and number of booths. Please call or email our sales team for a quote.